# Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Managament and Mobile Technology

> A sourced UK public-sector contract award published by HANOVER HOUSING ASSOCIATION.

## Key facts

- Public buyer: HANOVER HOUSING ASSOCIATION
- Tender value: £600,000
- Published: 15 December 2016
- Contract start: 1 August 2017
- Contract end: 31 July 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 2f513562-23e8-4bd5-8ace-b7eda6845708-120935
- OCID: ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e

## Description

Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives\. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers\. This tender will be for the procurement of solutions across two lots: 1\. Business Telephony & Contact Centre 2\. Customer Relationship Management \(CRM\) & Mobile Working\. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements\. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover\.bravosolution\.co\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2f513562-23e8-4bd5-8ace-b7eda6845708-120935)