# Tenant engagement services and Income Analytics

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Tyneside Council](/buyers/south-tyneside-council/contract-awards)
- Contract winner: VOICESCAPE LIMITED
- Award value: £857,530
- Tender value: £857,530
- Award date: 1 September 2026
- Published: 3 November 2026
- Contract start: 1 September 2026
- Contract end: 31 August 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 35f09652-4d92-42d9-b8cd-6f31ffccb64c-920425
- OCID: ocds-b5fd17-cd272e11-3047-4930-a514-749450af486b

## Description

Artificial Intelligence and Machine Learning as Technology for the purpose of recommending income and housing officer caseload as well as prioritising and Additional information: Call off from G Cloud 14

## Related contract awards

- [Digital adoption and transformation support service](/contracts/ocds-b5fd17-1de45c46-0711-4c2f-bc25-6ee64e2e10f8): South Tyneside Council
- [Abritas Housing Lettings Software](/contracts/ocds-b5fd17-f6f168e3-6f1b-4828-a63f-df809142837c): South Tyneside Council
- [Library Management System software and services](/contracts/ocds-b5fd17-8ef712ef-ca78-4470-82d7-11b7b0d19424): South Tyneside Council
- [Collections, Caseload Manager, and Paypoint Integration](/contracts/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f): ROOFTOP HOUSING GROUP LIMITED
- [Income Analytics and Automated Customer Engagement Services](/contracts/ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a): THIRTEEN HOUSING GROUP LIMITED
- [PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030](/contracts/ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8): Your Housing Group Ltd

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/35f09652-4d92-42d9-b8cd-6f31ffccb64c-920425)