# Tender for the provision of the emergency out of hours telephone answering service - Herefordshire Council

> A sourced UK public sector contract award published by Herefordshire Council.

## Key facts

- Buyer: [Herefordshire Council](/buyers/herefordshire-council/contract-awards)
- Supplier: [Careium UK Limited](/suppliers/careium-uk/public-sector-contract-awards)
- Award value: £90,960
- Tender value: £94,000
- Award date: 1 April 2025
- Published: 2 April 2025
- Contract start: 2 April 2025
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 5a63dced-673b-498f-b446-4a57ab35939b-838007
- OCID: ocds-b5fd17-cd48b9cd-247b-4bb9-bde6-d87c054fba12

## Description

Herefordshire Council is seeking to appoint a supplier to deliver the emergency out of hours telephone answering service, including evenings, weekends and bank holidays\.\\r The council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care\. \\r The service will commence on 31 March 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to 24 months, subject to further internal governance, budget approval and satisfactory Supplier performance\.\\r Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'\. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity\. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www\.supplyingthesouthwest\.org\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5a63dced-673b-498f-b446-4a57ab35939b-838007)