# Further Provision of an IT Service Management Software Solution

> A sourced UK public sector contract award published by Southend-on-sea Borough Council.

## Key facts

- Buyer: [Southend-on-sea Borough Council](/buyers/southend-on-sea-borough-council/contract-awards)
- Supplier: Hornbill Technologies Limited
- Award value: £181,063
- Tender value: £181,063
- Award date: 10 May 2024
- Published: 21 May 2024
- Contract start: 14 December 2024
- Contract end: 13 December 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 751299ff-4bcc-4cec-967f-243e6f50aed6-752890
- OCID: ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1

## Description

Southend-on-Sea City Council is seeking continued provision of the Hornbill ITSM \(IT Service Management\) solution\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/751299ff-4bcc-4cec-967f-243e6f50aed6-752890)
