# Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

> A sourced UK public sector contract award published by Southend-on-sea Borough Council.

## Key facts

- Buyer: [Southend-on-sea Borough Council](/buyers/southend-on-sea-borough-council/contract-awards)
- Supplier: [ABAVUS LIMITED](/suppliers/abavus/public-sector-contract-awards)
- Award value: £72,760
- Tender value: £72,760
- Award date: 19 April 2021
- Published: 27 May 2021
- Contract start: 1 August 2021
- Contract end: 31 July 2022
- Stage: awarded
- Procurement category: services
- Notice ID: d49daa72-2aac-4de0-a81b-b15241108c3f-439659
- OCID: ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060

## Description

Provision of a customer online self-serve portal\. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council\. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings\. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed\. The portal is module based with a bookings and payment function\. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d49daa72-2aac-4de0-a81b-b15241108c3f-439659)