# Customer Lab training and support contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: Alex Bollen
- Award value: £78,400
- Tender value: £78,400
- Award date: 26 January 2023
- Published: 8 February 2023
- Contract start: 26 January 2023
- Contract end: 25 January 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 84d3abc9-4438-4932-8319-ae63e99c1832-611199
- OCID: ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e

## Description

This contract will enable staff to be upskilled on par with industry best practice, and will build our capability in designing, delivering and analysing qualiatitive research with our customers\. This will enable HMRC to deliver quality in-house research, and retain this knowledge to be used within future projects which will provide a more customer- centric appproach\. Research can be delivered in house at a much lower cost than externally comissioned research\.

## Related contract awards

- [Optimizely Experimentation Platform Renewal](/contracts/ocds-b5fd17-3ca2626c-bb38-4dd8-b7f8-b38990f76d70): H M REVENUE & CUSTOMS
- [PATH DELIVERY PHASE 2](/contracts/ocds-b5fd17-c9137c48-f62b-465a-adf1-a61d175fc829): H M REVENUE & CUSTOMS
- [TPC STRATEGIC DELIVERY PARTNER](/contracts/ocds-b5fd17-4310452a-3d86-46ea-b34d-f2f93f29decb): H M REVENUE & CUSTOMS
- [Qualitative Research Training](/contracts/ocds-b5fd17-ce1a7a8d-7606-44dc-a748-f82e60969c6a): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/84d3abc9-4438-4932-8319-ae63e99c1832-611199)