# Torbay Independent Health Complaints Advocacy \(IHCA\) Service

> A sourced UK public-sector contract award published by Torbay Council.

## Key facts

- Public buyer: [Torbay Council](/buyers/torbay-council/contract-awards)
- Contract winner: [The Advocacy People](/contract-winners/advocacy-people/public-sector-contract-awards)
- Award value: £119,900
- Tender value: £118,000
- Award date: 6 February 2019
- Published: 23 November 2022
- Contract start: 1 April 2019
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: c287b4ad-fb7c-41ff-bf5b-8e4687a6c36c-592668
- OCID: ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8

## Description

The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy \(IHCA\) Service to support people over the age of sixteen \(16\), living in Torbay, with complaints in relation to NHS services or NHS funded services\. This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service\. The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints \(England\) Regulations 2009\.

## Related contract awards

- [CAP26059 Torbay Technology Park - Phase 1 Main Contractor](/contracts/ocds-b5fd17-c3d28154-3d2e-4213-8685-9c95ad769fb0): Torbay Council
- [PHC25184 Replacement of Bus Flags and Cases](/contracts/ocds-b5fd17-37d7b04e-c19b-4652-94e4-8f3e9165cef8): Torbay Council
- [Apprenticeships Training Provision - for Torbay Council](/contracts/ocds-b5fd17-9d82b14d-706b-4e7e-b8d2-f46d9eb40584): Torbay Council
- [Independent Health Complaints Advocacy](/contracts/ocds-b5fd17-0053f222-02a1-454a-b80f-4528cf8bdb4b): Buckinghamshire Council
- [Advocacy Service for Adults 2024](/contracts/ocds-b5fd17-988ecc99-29b9-42e5-94aa-ec3c65241984): North Somerset Council
- [Healthwatch in Somerset](/contracts/ocds-b5fd17-b6cc1b96-10a3-4db9-92e3-ef24c3a0b078): Somerset Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c287b4ad-fb7c-41ff-bf5b-8e4687a6c36c-592668)