23913 - Personal Safety Training

Description

6 courses of Conflict resolution (192 employees) and personal safety for employees who have \r close face to face contact with customers, some of whom may be upset, verbally aggressive or potentially violent \r \r 20 courses of conflict resolution (320 employees) for employees who may find themselves in \r telephone contact or face to face with customers some of whom may be upset, verbally aggressive or exhibit other threatening behaviors

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