# Omni-channel

> A sourced UK public sector contract award published by BROMFORD FLAGSHIP LIMITED.

## Key facts

- Buyer: [BROMFORD FLAGSHIP LIMITED](/buyers/bromford-flagship-limited/contract-awards)
- Supplier: [Sabio Ltd](/suppliers/sabio/public-sector-contract-awards)
- Award value: £2,100,000
- Tender value: £2,100,000
- Award date: 30 June 2025
- Published: 16 July 2025
- Contract start: 30 June 2025
- Contract end: 29 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631
- OCID: ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb

## Description

Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents\. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels\. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: • Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service\. • Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution\. • Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service\. • Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance\. • Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631)