# Trader Support Service

> A sourced UK public sector contract award published by H M REVENUE & CUSTOMS.

## Key facts

- Buyer: [H M REVENUE & CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [Netcompany UK Limited](/suppliers/netcompany-uk/public-sector-contract-awards)
- Award value: £245,186,136
- Tender value: £370,000,000
- Award date: 27 November 2025
- Published: 17 December 2025
- Contract start: 16 December 2025
- Contract end: 15 December 2032
- Stage: awarded
- Procurement category: services
- Notice ID: 3821af5d-0d72-40ae-9e50-70479fd30cc6-875523
- OCID: ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39

## Description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations\. The service will be free to access for businesses moving goods between Northern Ireland \(NI\) and Great Britain \(GB\) under the Windsor Framework\. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework\. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations\. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3821af5d-0d72-40ae-9e50-70479fd30cc6-875523)