# Provision of Customer Experience Platform

> A sourced UK public-sector contract award published by Government Commercial Agency.

## Key facts

- Public buyer: [Government Commercial Agency](/buyers/government-commercial-agency/contract-awards)
- Contract winner: [Qualtrics, LLC](/contract-winners/qualtrics-llc/public-sector-contract-awards)
- Award value: £1,291,892
- Tender value: £1,291,892
- Award date: 30 May 2023
- Published: 23 June 2026
- Contract start: 30 May 2023
- Contract end: 29 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: c5a6366b-667e-43fc-837c-51cccac086e9-903199
- OCID: ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be

## Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate\. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards\. This also includes capabilities to integrate survey data from other sources

## Related contract awards

- [Internal Procurement Request - Estates Strategy \(LVPS\)](/contracts/ocds-b5fd17-00fd69ab-97a4-47e9-a237-466db20bbb46): Government Commercial Agency
- [Provision of Jira and Confluence cloud hosted software 2026](/contracts/ocds-b5fd17-687d393f-098a-40c5-a5ad-17a5de6262a6): Government Commercial Agency
- [Cyber Security Services 3](/contracts/ocds-b5fd17-64aed323-0711-4e27-8793-9d4bc5131ef2): Government Commercial Agency
- [Provision of Survey Software](/contracts/ocds-b5fd17-c169fd58-e382-4042-840c-d63bd52ac334): Crown Commercial Service
- [Civil Service People Survey](/contracts/ocds-b5fd17-86ac4f44-f267-414f-8008-422643f70d0e): Crown Commercial Service
- [Employee Survey Software](/contracts/ocds-b5fd17-26d86fdd-beb7-453f-a14c-63f8f3ed2017): The Crown Estate

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9-903199)