# Freshservice IT Service Management \(ITSM\) Tool

> A sourced UK public-sector contract award published by Sussex Community NHS Foundation Trust.

## Key facts

- Public buyer: [Sussex Community NHS Foundation Trust](/buyers/sussex-community-nhs-foundation-trust/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £69,240
- Tender value: £69,240
- Award date: 17 March 2023
- Published: 23 March 2023
- Contract start: 11 April 2023
- Contract end: 10 April 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 17ab2be3-3e73-43b4-bdd9-3946b50e4149-627234
- OCID: ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af

## Description

Freshservice IT Service Management \(ITSM\) Tool

## Related contract awards

- [Consultancy and Advisory Services for Health](/contracts/ocds-b5fd17-e4010854-2ece-4232-8e7e-d5753715e2cd): Sussex Community NHS Foundation Trust
- [Provision of Consultancy Services - Leadership Team Coaching](/contracts/ocds-b5fd17-10abf162-6ef3-4d0d-b8da-6b51e068f376): Sussex Community NHS Foundation Trust
- [Consultancy and Advisory Services for Trust Strategy Review](/contracts/ocds-b5fd17-cb676e10-63fc-4050-8a4a-92fbe87ee2d5): Sussex Community NHS Foundation Trust
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/17ab2be3-3e73-43b4-bdd9-3946b50e4149-627234)