# Customer Transformation

> A sourced UK public sector contract award published by VIVID.

## Key facts

- Buyer: [VIVID](/buyers/vivid/contract-awards)
- Supplier: Tenant Engagement Consultant Ltd
- Award value: £67,500
- Tender value: £67,500
- Award date: 28 March 2024
- Published: 12 December 2024
- Contract start: 8 April 2024
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b2ac78b6-1fa8-4700-aabb-9c756a7cc928-810378
- OCID: ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29

## Description

Tenant Engagement Consultant Ltd has been engaged to develop a fully informed Customer Influence Strategy that sets out our vision and aims for enabling customer voices and lived experience to be reflected in how services are delivered, evaluated and reported\. Also to develop a delivery plan that will ensure compliance against regulatory and statutory requirements relating to all aspects of relevant Customer Influence standards and regulations\. This should provide a platform for VIVID to build on to become an exemplar

## Related contract awards

- [IT Testing Partner \(Phase 3\)](/contracts/ocds-b5fd17-5bf8a764-80f2-476a-be29-b80d70c41149) — VIVID
- [Data Management & Integration \(Phase 3\)](/contracts/ocds-b5fd17-1a4e1cfd-bef0-4ac8-8972-5a1d5385619b) — VIVID
- [Consultancy Services - Replacement Roofing for 4nr Blocks, Gosport](/contracts/ocds-b5fd17-5355d63e-5303-41ff-8bcd-b51163337161) — VIVID
- [Consultancy Services - Digital Call System Upgrade](/contracts/ocds-b5fd17-fd16b160-0767-4e8d-8567-ae732b6bc30c) — VIVID
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b2ac78b6-1fa8-4700-aabb-9c756a7cc928-810378)