# PS22452 - Energy Affordability Contact Centre and Application Process Services - MC

> A sourced UK public sector contract award published by Department for Business, Energy & Industrial Strategy.

## Key facts

- Buyer: Department for Business, Energy & Industrial Strategy
- Supplier: [ARVATO LIMITED](/suppliers/arvato/public-sector-contract-awards)
- Award value: £1,942,930
- Tender value: £5,000,000
- Award date: 22 December 2022
- Published: 30 December 2022
- Contract start: 3 January 2023
- Contract end: 31 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 40b80322-3d6a-4ede-8539-62cdcc758702-602234
- OCID: ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c

## Description

\*\*\*\*\* THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION \*\*\*\*\* This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services\. Brief Description of Requirement UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy \(BEIS\) \(the Contracting Authority\) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services\. While the Department for Business, Energy & Industrial Strategy \(BEIS\) \(the Contracting Authority\) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification: - Energy Bills Support Alternative Funding Scheme \(EBSS AF\) - Alternative Fuel Payment Alternative Funding \(AFP AF\) - Non-Domestic Alternative Fuel Payment Scheme \(ND AFP\) The Contracting Authority requires one Supplier to: 1\. deliver a telephony service which provides support to consumers applying for the schemes; and 2\. process applications\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/40b80322-3d6a-4ede-8539-62cdcc758702-602234)