Research for insight into improving digital content and communications

We are looking for a user research supplier to help us form an evidence base for improvements to our digital content and communications. This work is an important part of objective 4, "giving charities the understanding and tools they need to succeed".

We want to carry out research with a range of trustees and charity contacts (often one person will carry out both roles) across a range of charity sizes.

We are open to recommendations on the approach to take. However, we are keen to carry out one-on-one user interviews. We do not currently have any evidence from this kind of research, which has hindered our content work to date, so we are keen to start building an evidence base.

To cover user research, analysis and recommendations: - User research with 15 participants to cover 3 user groups - - Optional video highlights reel based on 15 users