1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020

The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time.

Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.