# Customer experience platform

> A sourced UK public sector contract award published by The Royal Borough of Kingston upon Thames.

## Key facts

- Buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Supplier: [Puzzel Limited](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £83,931
- Tender value: £83,931
- Award date: 8 November 2024
- Published: 14 November 2024
- Contract start: 1 December 2024
- Contract end: 30 November 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 28a3954f-cb04-452c-befd-71f4360c604a-802522
- OCID: ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4

## Description

Award of extension to G Cloud Framework call off contract for a customer experience platform for human resources activities\.

## Related contract awards

- [External Employers Agent and Cost Consultant \[RIBA 3-7\] Villiers Road](/contracts/ocds-b5fd17-586e5869-67dc-47b6-8961-e4e5f91d8c58) — The Royal Borough of Kingston upon Thames
- [Chamberlain Way Principal Contractor](/contracts/ocds-b5fd17-6ce52bfe-b403-442a-8b62-9729a13b647c) — The Royal Borough of Kingston upon Thames
- [Asset Strategy and Action Plan 2026-2030](/contracts/ocds-b5fd17-8e643b9d-8b15-430d-b059-969f585f8cf2) — The Royal Borough of Kingston upon Thames
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- [Omnichannel Contact Centre Solution for BCP Council](/contracts/ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7) — Bournemouth Christchurch and Poole Council
- [Puzzel Platform](/contracts/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086) — NHS England
- [Extension to Omni Channel Contact Centre Solution](/contracts/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b) — Care Quality Commission
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- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-6fc09fa4-8e19-4d58-afc2-13a1d749b26f) — East Sussex County Council
- [GovAssure Independent Audit for One Login](/contracts/ocds-b5fd17-37d14fb8-c934-474d-93ce-864fcab3f58e) — DSIT
- [Thurnham Radar- Radome maintenance](/contracts/ocds-b5fd17-b55277e8-5cea-471a-9760-4f125017b824) — Met Office
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/28a3954f-cb04-452c-befd-71f4360c604a-802522)
