# Smart Ticketing Back-Office System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Merseytravel](/buyers/merseytravel/contract-awards)
- Tender value: £8,000,000
- Published: 29 July 2022
- Planned start: 17 October 2022
- Planned end: 30 June 2033
- Stage: open_tender
- Procurement category: services
- Notice ID: 9b62dd91-a324-49e0-926a-f8603df68669-559113
- OCID: ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908

## Description

Merseytravel is looking to procure a supplier to provide AMS-HOPS and CMS back-office systems to maintain and develop their Smart Ticketing platform\. The AMS-HOPS \(HOPS\) is the core ITSO component which will act as the key conduit between all other elements of the ITSO System\. It is crucial that the system provides a reliable means of generating, hosting and exchanging data with various ITSO and non-ITSO components, whilst at the same time ensuring that there is full transparency of the activities undertaken through user accessible views into the HOPS and high-quality reporting and data outputs\. The Customer and Card Management System \(CMS\) will sit at the heart of the Merseytravel Smart Ticketing platform, enabling scheme participants to manage customers, tickets and travel tokens \(ITSO and non-ITSO\) in order to provide appropriate services to concessionary and commercial customers\. Additional information: This opportunity is advertised on The Chest under reference DN618255\. To express an interest and access the tender documents please use the following link: https://procontract\.due-north\.com/Advert?advertId=d9b3cedf-d9f6-ec11-8116-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21

## Related contract awards

- [Awareness Survey](/contracts/ocds-b5fd17-838192d1-2b4b-478b-8ef4-71693d7ab3c2): Merseytravel
- [Maghull North Station Evaluation](/contracts/ocds-b5fd17-f0613e1f-5fa5-465f-ae8c-71a345885781): Merseytravel
- [Round R335 - Omega Bus Services](/contracts/ocds-b5fd17-75dc81ed-f569-499a-848b-d60b1c344ef1): Merseytravel

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9b62dd91-a324-49e0-926a-f8603df68669-559113)