# Delivery of the Online Dispute Resolution \(ODR\) Contact Point

> A sourced UK public sector contract award published by Department of Business, Energy and Industrial Strategy \(BEIS\).

## Key facts

- Buyer: Department of Business, Energy and Industrial Strategy \(BEIS\)
- Supplier: [Chartered Trading Standards Institute](/suppliers/chartered-trading-standards-institute/public-sector-contract-awards)
- Award value: £148,869
- Tender value: £148,869
- Award date: 21 March 2019
- Published: 24 May 2019
- Contract start: 1 July 2019
- Contract end: 1 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 195b4268-4ebc-4e6a-97ef-6d9352466a9b-291471
- OCID: ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6

## Description

BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020\. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform\. The contract covers the cost of running the service only\. ODR facilitates communication between parties in a dispute and a relevant ADR entity\. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/195b4268-4ebc-4e6a-97ef-6d9352466a9b-291471)