Contract award record
Workforce Management for Contact Centre
Notice details
- Published
- Category
- goods
- Buyer region
- South East
- Source
- View official notice
Public buyer and contract winner
Award value£81,710
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand.