# Workforce Management for Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Buckinghamshire Council](/buyers/buckinghamshire-council/contract-awards)
- Contract winner: InVision Software Ltd\.
- Award value: £81,710
- Tender value: £81,710
- Award date: 5 January 2023
- Published: 5 January 2023
- Contract start: 1 February 2023
- Contract end: 31 January 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f-603053
- OCID: ocds-b5fd17-d5b2bb48-7f4c-43fb-9d0e-dae892f7c360

## Description

WFM tool to support the Council's contact centre management team to better forecast, plan and optimise team resources to manage customer demand\.

## Related contract awards

- [Kingsbrook Secondary School Phase 2 - 8 FE Extension - Contractor - DN700556](/contracts/ocds-b5fd17-b46845e6-ccc0-402f-8295-5b72c913f59d): Buckinghamshire Council
- [Hampden Fields Primary School 3FE - Principal Contractor DN793213](/contracts/ocds-b5fd17-82f6c942-b4aa-43c7-b80e-9582c264cd76): Buckinghamshire Council
- [Chalfont St Giles Junior School](/contracts/ocds-b5fd17-be157243-8b6e-4077-8a10-7adbceb85037): Buckinghamshire Council
- [Workforce management tool for the CSC](/contracts/ocds-b5fd17-01e6f8ed-34bc-41fd-85fa-7b940d257f2d): Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5fa6ce69-cf3b-4a02-ba7f-5d9077a4119f-603053)