# CS20281 Emergency Consumer Advice Line

> A sourced UK public-sector contract award published by UK SHARED BUSINESS SERVICES LIMITED.

## Key facts

- Public buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Contract winner: Sitel UK Ltd
- Award value: £25,000
- Tender value: £25,000
- Award date: 12 August 2020
- Published: 1 September 2020
- Contract start: 24 August 2020
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 67d859f2-1b87-4701-9925-d50b0d7c474c-378816
- OCID: ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed

## Description

The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers\.

## Related contract awards

- [PS26178 - Catapult Economic Case](/contracts/ocds-b5fd17-8f21bb1d-1e60-4787-b4fe-803f704b9def): UK SHARED BUSINESS SERVICES LIMITED
- [PS26228 - Consultancy Support to support programme stocktake](/contracts/ocds-b5fd17-52f5b8e9-2195-4699-800c-262b846350b1): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [Admin surge support service](/contracts/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38): Home Office
- [CON 21-254 Contingency Resource](/contracts/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322): THE FINANCIAL CONDUCT AUTHORITY
- [C21107 - Sitel UK Ltd](/contracts/ocds-b5fd17-9610fb83-7260-4c9d-a995-a4d7693df0b4): ATAMIS LTD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/67d859f2-1b87-4701-9925-d50b0d7c474c-378816)