# Unified Comms and Contact Centre - Telephony

> A sourced UK public sector contract award published by whg.

## Key facts

- Buyer: [whg](/buyers/whg/contract-awards)
- Supplier: [Social Telecoms CIC](/suppliers/social-telecoms-cic/public-sector-contract-awards)
- Award value: £357,882
- Tender value: £357,882
- Award date: 5 December 2023
- Published: 10 January 2024
- Contract start: 12 December 2023
- Contract end: 11 December 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999-712832
- OCID: ocds-b5fd17-d655a23b-414e-4951-9b1b-9ca8f14cd7c0

## Description

This is an awarded opportunity\. Unified Comms and Contact Centre - Telephony\. An integrated scalable solution that replaces the existing customer contact channels provided by the on-premises contact centre, back-office telephony solution along with a disparate portfolio of tools for managing other channels such as social media, text messages and emails\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ab192bfd-61c2-4dd2-b1ca-fd7f1b0f5999-712832)