# Tenant Satisfaction Measures \(TSM's\)

> A sourced UK public-sector contract award published by East Riding of Yorkshire Council.

## Key facts

- Public buyer: [East Riding of Yorkshire Council](/buyers/east-riding-of-yorkshire-council/contract-awards)
- Contract winner: Service Insights Ltd
- Award value: £35,460
- Tender value: £35,460
- Award date: 1 October 2024
- Published: 23 October 2024
- Contract start: 1 October 2024
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 37642f4b-6e96-435c-90b7-8cb418e790e5-796318
- OCID: ocds-b5fd17-d65f6898-dbcf-408f-95c3-2f6787ec2a6e

## Description

Multi-year contract to carry out the annual Tenant Satisfaction Survey \(TSM\)\. Under the Social Housing Regulations Act, The Regulator of Social Housing requires all registered providers to conduct the TSM survey annually\. East Riding of Yorkshire Council are commissioning Service Insights Ltd to carry out the works of the survey, so that it is done independently and in accordance with legislative framework and guidelines\. The government provided specific additional funding to East Riding of Yorkshire Council to support the local authority to meet these requirements\.

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- [ERYC Tuition Service](/contracts/ocds-b5fd17-95c47208-85d5-432d-9cac-961c08efbdfe): East Riding of Yorkshire Council
- [September 2026 Bus Contracts](/contracts/ocds-b5fd17-fc821dab-b885-40c9-85ff-e0c4fe831a8a): East Riding of Yorkshire Council
- [CPU 5947 CBC - Tenant Satisfaction Survey \(RSTAR\)](/contracts/ocds-b5fd17-b9d1d508-8f07-4364-8c0e-d477cf9c4e8e): Charnwood Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/37642f4b-6e96-435c-90b7-8cb418e790e5-796318)