# IT BAU Proactive Care & Support 22-24

> A sourced UK public sector contract award published by CRIMINAL CASES REVIEW COMMISSION.

## Key facts

- Buyer: CRIMINAL CASES REVIEW COMMISSION
- Supplier: ROCK
- Award value: £146,000
- Tender value: £146,000
- Award date: 7 July 2022
- Published: 14 December 2022
- Contract start: 1 September 2022
- Contract end: 31 August 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 6a3a5289-4592-43d6-8f0b-c75f76ba0b7f-599083
- OCID: ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509

## Description

Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4\. • Service Desk • Incident Management • Service request management • Security Information and Event Management • Proactive Care • 24/7/365 security monitoring • Technical management services Procurement was managed through G-Cloud 12 Framework Agreement \(RM1557\.12\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6a3a5289-4592-43d6-8f0b-c75f76ba0b7f-599083)