# Contact Centre Solution

> A sourced UK public sector contract award published by Pension Protection Fund.

## Key facts

- Buyer: [Pension Protection Fund](/buyers/pension-protection-fund/contract-awards)
- Supplier: [Daisy Corporate Services Trading Limited](/suppliers/daisy-corporate-services-trading/public-sector-contract-awards)
- Award value: £924,000
- Tender value: £924,000
- Award date: 28 October 2022
- Published: 4 September 2025
- Contract start: 1 November 2022
- Contract end: 31 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 11e468f1-9809-458f-b84f-3e2901f180b4-862222
- OCID: ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0

## Description

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution\. The contract value is inclusive of the initial contract term \(5 years\), two optional 1-year extensions, and VAT\. The value is an estimate as charges are dependent on user licences and call volumes\. The notice value is being updated to reflect a contingency amount that was included at award for use of these services\. This figure was missed off the original notice in error\. The value for this notice is therefore being increased by c\.£82k

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11e468f1-9809-458f-b84f-3e2901f180b4-862222)