# Disabled passengers survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: TRAJECTORY LIMITED
- Award value: £45,315
- Tender value: £49,960
- Award date: 9 November 2023
- Published: 24 November 2023
- Contract start: 6 November 2023
- Contract end: 7 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: a222259a-b2f2-4a20-985e-dbe6077a7c3c-699885
- OCID: ocds-b5fd17-d66d34f8-a5fb-4027-933e-b5a120034e7d

## Description

We want to understand whether appropriate and proportionate provision is being made for disabled passengers in enabling access to train and station operators' complaints and redress processes\. This also includes understanding disabled passengers' awareness, perceptions and experiences of the Rail Ombudsman

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a222259a-b2f2-4a20-985e-dbe6077a7c3c-699885)