# GB-London: CON-22-244 Calabrio Service

> A sourced UK public sector contract award published by Financial Conduct Authority.

## Key facts

- Buyer: [Financial Conduct Authority](/buyers/financial-conduct-authority/contract-awards)
- Supplier: Cirrus Response Limited
- Award value: £85,680
- Tender value: £85,680
- Award date: 25 April 2023
- Published: 21 June 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2024
- Stage: awarded
- Procurement category: services
- Notice ID: dd767fa1-f763-4fd7-9889-a066cdb12a1b-655549
- OCID: ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af

## Description

This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms\. \(initial purchase plus PAYG licenses\)\. 2nd line support\. Additional information: Awarded via G-Cloud 13

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dd767fa1-f763-4fd7-9889-a066cdb12a1b-655549)