# PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030

> A sourced UK public sector contract award published by Your Housing Group Ltd.

## Key facts

- Buyer: [Your Housing Group Ltd](/buyers/your-housing-group-ltd/contract-awards)
- Supplier: VOICESCAPE LIMITED
- Award value: £305,959
- Tender value: £305,959
- Award date: 10 June 2026
- Published: 28 August 2026
- Contract start: 1 September 2026
- Contract end: 31 August 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 5dfefc72-bb4e-42ce-8180-4754a2da6b16-912483
- OCID: ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8

## Description

YHG requires software that uses internal data sources from multiple systems to call former tenants using a local call number and control the calling hours, speed and routing\. This is to enable the Income Team to persue former tenant rent arrears and aid debt recovery\. YHG have completed a call off from G Cloud 14 RM1557\.14 to award this contract to Voicescape Limited\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5dfefc72-bb4e-42ce-8180-4754a2da6b16-912483)
