# CITB Voice of the Customer Platform and Support Services

> A sourced UK public sector contract award published by Construction Industry Training Board.

## Key facts

- Buyer: [Construction Industry Training Board](/buyers/construction-industry-training-board/contract-awards)
- Tender value: £350,000
- Published: 3 September 2024
- Contract start: 30 October 2024
- Contract end: 29 October 2028
- Stage: open_tender
- Procurement category: goods
- Notice ID: 09a84611-ad95-4eec-b107-e56e082f8fac-782189
- OCID: ocds-b5fd17-d832f5c3-0628-417f-b41b-0940b66936d6

## Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value\. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation\. This solution will enable to monitor, collate and act upon customer feedback\.

## Related contract awards

- [GB-Peterborough: IT Equipment Reuse, Recycling & Disposal](/contracts/ocds-b5fd17-7f473be1-6c99-445e-a0c6-4408b6c49986) — Construction Industry Training Board
- [WAN, LAN and Wi-Fi \(London Office\)](/contracts/ocds-b5fd17-32572f50-6c27-4507-9aa7-aa690634fbbb) — Construction Industry Training Board
- [the provision of Research brief Careers 2024-26 Via CCS RM6126](/contracts/ocds-b5fd17-109729c1-b89c-4eff-b85b-0848d0faea2d) — Construction Industry Training Board
- [Legal Services](/contracts/ocds-b5fd17-a9353f00-e305-44df-85a5-dceefaf1fe02) — Construction Industry Training Board
- [Provide the Fit Out of 1st Floor of Waterdale, Doncaster DN1 3BU](/contracts/ocds-b5fd17-15f392dc-2c8c-4216-8b88-804f4b3853f8) — Rotherham Doncaster and South Humber NHS Foundation Trust
- [Provision of Service Standard Contract: Contract for Insurance Advisory Services](/contracts/ocds-b5fd17-ca5109d5-0cf6-432b-9427-8343f18db8de) — Merseyside Waste Disposal Authority
- [Specialist Support Service For People Bereaved By Suicide](/contracts/ocds-b5fd17-f4987ef7-1add-4fb5-8f5c-69b098c07870) — Kent County Council
- [Digital Consent and Sharing Decision Making Solution](/contracts/ocds-b5fd17-d632ffb5-9d32-48cb-aac1-b8af527a8903) — South Tees Hospitals NHS Foundation Trust
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb) — Home Office
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1) — UK SHARED BUSINESS SERVICES LIMITED
- [Linford Wood Furniture](/contracts/ocds-b5fd17-ed3c47f6-b6ce-4619-aa6d-cab73ba50dfc) — Milton Keynes Council
- [Siemens Somatom X\.ceed CT Scanner](/contracts/ocds-b5fd17-d2b4b82d-1910-449d-a871-14333a84496b) — Northumbria Healthcare NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac-782189)