# Conversational AI

> A sourced UK public sector contract award published by STAR PROCUREMENT LIMITED.

## Key facts

- Buyer: [STAR PROCUREMENT LIMITED](/buyers/star-procurement-limited/contract-awards)
- Supplier: [Britannic Technologies Ltd](/suppliers/britannic-technologies/public-sector-contract-awards)
- Award value: £37,400
- Tender value: £37,400
- Award date: 9 January 2019
- Published: 7 March 2019
- Contract start: 10 January 2019
- Contract end: 6 January 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 9deb4d0b-a702-4095-8603-60011520b119-274354
- OCID: ocds-b5fd17-d83f9794-fcc9-4cf5-ab77-53c93f6358d0

## Description

Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre\. The solution must: be capable of running enough concurrent \(infinite\) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating \(e\.g\. learn new slang\); use natural language processing \(i\.e\. not be an IVR-type chatbot system\); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users \(to avoid duplication of effort maintaining a separate knowledge base\)\.

## Related contract awards

- [PBIs 26-27 Call-off via Transportation & Public Realm Consultancy Services 2022 Framework](/contracts/ocds-b5fd17-43d4d73a-f719-4f23-b64a-47522d2f2b76) — STAR PROCUREMENT LIMITED
- [Library Management System](/contracts/ocds-b5fd17-187e1017-abe8-47dd-af13-4f72de9cb41c) — STAR PROCUREMENT LIMITED
- [Asbestos Removal and Boiler Replacement for Livingstone Primary School](/contracts/ocds-b5fd17-75f2c49d-1e3a-441f-b845-b3eb3785e515) — STAR PROCUREMENT LIMITED
- [Moving and Handling People Training](/contracts/ocds-b5fd17-79ee21b2-378b-4df2-9661-78c9c070ddb9) — STAR PROCUREMENT LIMITED
- [Omnichannel Contact Centre Solution Procurement](/contracts/ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7) — SOCIAL WORK ENGLAND
- [WCC - Contact Centre Telephony](/contracts/ocds-b5fd17-a508ae41-5b78-4121-b034-5893427897f9) — Warwickshire County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9deb4d0b-a702-4095-8603-60011520b119-274354)