# Customer Services AI software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ipswich Borough Council](/buyers/ipswich-borough-council/contract-awards)
- Contract winner: [ICS AI Ltd](/contract-winners/ics-ai/public-sector-contract-awards)
- Award value: £540,762
- Tender value: £540,762
- Award date: 1 September 2025
- Published: 3 July 2026
- Contract start: 1 October 2025
- Contract end: 30 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544
- OCID: ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77

## Description

SMART customer services assistant for councils

## Related contract awards

- [Fenn Bright Circle - play equipment](/contracts/ocds-b5fd17-c00e3c24-3b0a-456d-9096-023ee4c57e88): Ipswich Borough Council
- [Ellenbrook open space - play equipment](/contracts/ocds-b5fd17-2a65b2a7-2563-4656-90c4-e37f698ce51d): Ipswich Borough Council
- [Plastic Bins](/contracts/ocds-b5fd17-8678d18e-6119-49c9-ba53-6d5868d3218b): Ipswich Borough Council
- [AI Virtual Agent for Broadland District Council - Variation](/contracts/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a): Suffolk Coastal District Council and Waveney District Council
- [AI Virtual Agent for South Norfolk District Council - Variation](/contracts/ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9): Suffolk Coastal District Council and Waveney District Council
- [Staff Artificial Intelligence Solution Implementation - SMART Staff Copilot](/contracts/ocds-b5fd17-ea7cec5f-902b-49e8-92a8-50bf196b037b): BOURNEMOUTH UNIVERSITY

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/07eae9fa-0793-4f29-9800-3c9ac5e865d9-904544)