# OPX Support and Maintenance

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [STUDENT LOANS COMPANY LIMITED](/buyers/student-loans-company-limited/contract-awards)
- Contract winner: Corporate Modelling Services
- Award value: £800,000
- Tender value: £800,000
- Award date: 7 March 2022
- Published: 30 March 2022
- Contract start: 1 January 2022
- Contract end: 31 December 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 6b8daec4-f357-4a2e-b32b-6c7284308383-523201
- OCID: ocds-b5fd17-d8b03c66-a43e-4c89-9706-ab191232a534

## Description

1800 users across Operations, Repayments and CRU across all SLC locations use OPX\. The workflow management system is used to provide over 120 workflows queues using skill-based routing to deliver work automatically to the appropriate directorate and individual teams based on expertise required to complete the work\. This allows Assessors to process student applications as either complete, requiring more information, or transfer to another team\. Information is captured on each student application status and provides a suite of Management Information used to monitor performance of work in progress and adherence to customer SLAs\. This tool is also used as a workforce management tool that allows managers to monitor performance of individuals\.

## Related contract awards

- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534): STUDENT LOANS COMPANY LIMITED
- [Digital Delivery Implementation - Agile](/contracts/ocds-b5fd17-0f4f5481-17e6-4457-96ba-6c70b2f0dc77): STUDENT LOANS COMPANY LIMITED
- [IBM Hardware and Software Maintenance](/contracts/ocds-b5fd17-a3aa6250-738d-4869-af31-7735e839207e): STUDENT LOANS COMPANY LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6b8daec4-f357-4a2e-b32b-6c7284308383-523201)