# Provision of Messaging and triage services for NHS North East and North Cumbria

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT](/buyers/nhs-south-central-and-west-commissioning-support-unit/contract-awards)
- Contract winner: iPlato Healthcare Limited
- Award value: £301,469
- Tender value: £301,469
- Award date: 12 September 2025
- Published: 5 December 2025
- Contract start: 1 October 2025
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: ff5c9006-5872-467f-bb4a-3e2977fbb67b-864843
- OCID: ocds-b5fd17-d8bd011a-2909-4229-93a8-91a432c5acca

## Description

The contract is awarded for an initial period of 6 months - £100,489\.53 exc\. VAT Option to extend for up to a further 12 months - £200,979\.06 exc\. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for the Provision of Messaging and Triage Services\. NHS North East and North Cumbria ICB's requirement is for a SMS Messaging and Triage tool\. The solution is required to meet the digital pathways capabilities that support Modernising General Practice \(MGP\)\. A call-off process from the CCS G-Cloud 14 Framework \(RM1557\.14\) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements\. The contract has been awarded to iPlato Healthcare Limited\.

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- [NECS Manage Engine Licence Renewal](/contracts/ocds-b5fd17-4f4b2d66-d07a-4cca-9e33-ea4c7ed285e4): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
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- [Remote Consulting Video Capability](/contracts/ocds-b5fd17-4140b63b-e360-475b-bb91-071f67c019dc): NHS England
- [SMS test messaging application across Primary Care in SW London](/contracts/ocds-b5fd17-01aeb3d2-aee1-4edb-85df-8f0b95d30b95): NHS Shared Business Services
- [Regional SMS Reminder Service](/contracts/ocds-b5fd17-9a868f68-2144-4f64-8ed6-47d4ddf48c7a): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ff5c9006-5872-467f-bb4a-3e2977fbb67b-864843)