# The provision of VRR and GE Platform

> A sourced UK public sector contract award published by CPS.

## Key facts

- Buyer: [CPS](/buyers/cps/contract-awards)
- Supplier: [Brightwire Technology services limited](/suppliers/brightwire-technology-services/public-sector-contract-awards)
- Award value: £75,000
- Tender value: £90,000
- Award date: 7 November 2024
- Published: 13 December 2024
- Contract start: 7 January 2025
- Contract end: 6 January 2026
- Stage: awarded
- Procurement category: services
- Notice ID: d785a2ed-00c9-4818-b017-50cd14e38b56-810656
- OCID: ocds-b5fd17-d966018e-55bc-4e1f-8dd8-edde1696e773

## Description

The Crown Prosecution Service \(CPS\) requires comprehensive support for their Contact Platform, which handles complaints, feedback, and Victims' Right to Review \(VRR\)\. The support provision includes: General Support and Maintenance, Reporting Procedure, Change Request Process, Invoicing and Tracking and Service Level Guidelines\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d785a2ed-00c9-4818-b017-50cd14e38b56-810656)