# Non-household Customer Insight Survey

> A sourced UK public-sector contract award published by Water Services Regulation Authority \(Ofwat\).

## Key facts

- Public buyer: [Water Services Regulation Authority \(Ofwat\)](/buyers/water-services-regulation-authority-ofwat/contract-awards)
- Contract winner: [OPINION RESEARCH SERVICES LIMITED](/contract-winners/opinion-research-services/public-sector-contract-awards)
- Award value: £50,725
- Tender value: £50,725
- Award date: 11 April 2021
- Published: 18 November 2021
- Contract start: 12 April 2021
- Contract end: 31 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 50d9bae2-53a1-43f8-9478-ce5876ec7f13-486910
- OCID: ocds-b5fd17-d992c6c4-6139-45d5-a93a-becde4a593e9

## Description

BC 512 - As part of Ofwat's market monitoring duty it is important we understand how the market is performing for customers\. The research we intend to commission will provide us with an insight into the views and experiences of customers in the market\. Additional information: For further information, please contact procurement@ofwat\.gov\.uk

## Related contract awards

- [Ofwat Innovation Fund delivery partner 2025-30](/contracts/ocds-b5fd17-f5b314d0-3c71-4af5-8083-8484cbde4dbd): Water Services Regulation Authority \(Ofwat\)
- [Ofwat Innovation Fund delivery partner 2025-30](/contracts/ocds-b5fd17-89ef2b9b-452e-4076-8da0-c1b3d718a44d): Water Services Regulation Authority \(Ofwat\)
- [Delivery Partner for Price Review 2024](/contracts/ocds-b5fd17-ac353536-07a3-46e6-998c-cd4aa1eef82d): Water Services Regulation Authority \(Ofwat\)
- [Residential Housing Mix Assessment](/contracts/ocds-b5fd17-443eda38-0c9a-4f79-9537-83bacce5952a): Stoke-on-Trent City Council
- [Tenant and Leaseholder Satisfaction Surveys 2023-24](/contracts/ocds-b5fd17-6f4cd590-7e86-4ff0-91ca-1f80eb3562e1): LONDON BOROUGH OF NEWHAM
- [Provision of User Testing for the Management and Expectations Survey](/contracts/ocds-b5fd17-ca34a4a3-1803-4792-830c-a0b40f368c5c): Office for National Statistics

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/50d9bae2-53a1-43f8-9478-ce5876ec7f13-486910)