# ITSM – Service Desk Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: THE PENNINE ACUTE HOSPITAL N H S TRUST
- Contract winner: [Trustmarque Solutions ltd](/contract-winners/trustmarque-solutions/public-sector-contract-awards)
- Award value: £93,933
- Tender value: £93,933
- Award date: 1 April 2016
- Published: 18 November 2016
- Contract start: 1 April 2016
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: goods
- Notice ID: cd21995f-06f5-4ea9-a2f2-510a6eea934c-101436
- OCID: ocds-b5fd17-d9f705f1-adc9-11e6-9901-0019b9f3037b

## Description

Following a further Competition using the CCS Framework: RM1054 Lot 2 a contract was awarded for a system to support IT Service Management \(ITSM\) for the IM&T Service Desk and teams that provide IT service management on an operational basis\.

## Related contract awards

- [Digital Service Management Specialist](/contracts/ocds-b5fd17-5f5154fb-18cc-4939-ad88-8b4a91052f5e): THE PENNINE ACUTE HOSPITAL N H S TRUST
- [GDE - Post Digital Deployment](/contracts/ocds-b5fd17-a3cc7d62-c9d7-4549-b15f-20d72b737b5b): THE PENNINE ACUTE HOSPITAL N H S TRUST
- [Window Cleaning Services](/contracts/ocds-b5fd17-9c3eb851-215e-47a0-a4bb-0666bb77deba): THE PENNINE ACUTE HOSPITAL N H S TRUST
- [WCC - Supply of Microsoft Managed Services](/contracts/ocds-b5fd17-92cdd351-1ff1-4b48-b06e-dceda04ab7a9): Warwickshire County Council
- [Cyber Security Software](/contracts/ocds-b5fd17-00b1dd95-f40a-4ba2-a01d-edbdb755cfa2): MERSEYSIDE FIRE AND RESCUE AUTHORITY
- [Provision of COTS Software and associated services](/contracts/ocds-b5fd17-3d31cf76-2fff-4262-b6ca-9a1a6ba80661): Cabinet Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cd21995f-06f5-4ea9-a2f2-510a6eea934c-101436)