# Expert Systems MVP

> A sourced UK public sector contract award published by KNOWLEDGE TRANSFER NETWORK LIMITED.

## Key facts

- Buyer: [KNOWLEDGE TRANSFER NETWORK LIMITED](/buyers/knowledge-transfer-network-limited/contract-awards)
- Tender value: £70,000
- Published: 27 November 2019
- Contract start: 8 January 2020
- Contract end: 31 March 2020
- Stage: open_tender
- Procurement category: works
- Notice ID: 083948d8-3bde-43fd-bbea-09d247a99ed0-328598
- OCID: ocds-b5fd17-daed3415-aacb-4d71-a51c-703f0054f773

## Description

KTN wants to produce an automated self-service capability for our website that allows companies to access our expertise without necessarily talking to KTN personnel\. We are looking to build this automated expertise through: Building a graph database of all our staff, events, offerings and companies in our CRM, etc \[need: graph database\] Building a machine-learning model based on the database \[need: Machine learning model\] We are looking to serve companies through: Automatically understanding their requests in natural language \[need: Natural Language Processing \(NLP\)\], Automatically guiding them through a replica of process that our experts run now in person, successively recommending the appropriate resources based on the companies' interaction with the system \[need: ML model based on graph database, interacting with NLP\]\. This all will need to be integrated with our website, internal processes and existing data architecture \[need: website, Gmail, CRM, etc integration\], which is the primary form of interaction the companies have with us\. Success factors Successful delivery will be defined as: Highly desirable UX and UI\. Efficient and effective rank and recommendations for online enquiries\. Automated data retrieval and cleansing\. Efficient and effective interrogation and explainability\. Handover and total control - updating data architecture/integration\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/083948d8-3bde-43fd-bbea-09d247a99ed0-328598)