The Provision of an Independent Mediation and Dispute Resolution Service

In line with the Children and Families Act and SEND Code of Practice 2014, the London Borough of Hillingdon is required to commission the services of an independent mediation and dispute resolution service. In doing so, the Local Authority will meet its obligations in ensuring that parents and young people receive information about mediation and dispute resolution and can take part in these activities if they so choose.

This contract will be for two years and will cover approximately 20 Dispute Resolution.Mediation interventions per year.

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Any questions about this procurement should be submitted in writing via the capitalEsourcing Portal.

This should be used for all queries and requests for clarification regarding the procurement as it provides an effective and auditable trail. A Tenderer’s queries will be secure and cannot be seen by any other Tenderers. The Authority will publish the questions and the response, in a suitably anonymous form, via the Messages tool to all Tenderers before the closing date for the submission of Tenders.