# Contact Centre - Telephony

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bedford Borough Council](/buyers/bedford-borough-council/contract-awards)
- Contract winner: [Softcat PLC](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £408,817
- Tender value: £408,817
- Award date: 29 December 2023
- Published: 20 February 2024
- Contract start: 31 January 2024
- Contract end: 30 January 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903
- OCID: ocds-b5fd17-db0aaa37-da0d-4426-8d75-910c684446a6

## Description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts\. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others\. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0a9b27cd-2dd5-4ea2-bf3e-ad172e87cff9-724903)