# Cloud Contact Centre Service

> A sourced UK public sector contract award published by OFSTED.

## Key facts

- Buyer: [OFSTED](/buyers/ofsted/contract-awards)
- Supplier: [Puzzel Ltd](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £286,296
- Tender value: £286,296
- Award date: 26 September 2018
- Published: 24 December 2018
- Contract start: 1 November 2018
- Contract end: 31 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 0b22e720-a3e3-48c3-b402-867d21fb0b19-260950
- OCID: ocds-b5fd17-dba2add3-decc-4ec6-b60f-ad85ffe63a7b

## Description

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only\. Call Off from Crown Commercial Services G-Cloud 10 Framework Agreement \(RM1557\.10\)\. This Contract is for the provision of Services under Lot 2 Cloud Software for the provision of a Cloud Contact Centre Service\.

## Related contract awards

- [GB-Manchester: Occupational Health Services](/contracts/ocds-b5fd17-d233e444-2451-4c3e-b31f-1b58005c81f1) — OFSTED
- [EUC Engineer](/contracts/ocds-b5fd17-5cc3be92-0670-4e6f-aef4-ad1bf90850a8) — OFSTED
- [Websites Support, Maintenance, Development and Hosting](/contracts/ocds-b5fd17-af60075c-7870-4214-a337-5979f991f499) — OFSTED
- [B1 Payroll manager](/contracts/ocds-b5fd17-34c68ee3-ff56-4215-a55f-e50a76957c2d) — OFSTED
- [NHSE Customer Contact Centre](/contracts/ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8) — NHS England
- [Single Telephony Solution for Customer Contact Centre and National Service Desk](/contracts/ocds-b5fd17-0720a4c4-0b1a-46ed-a5ad-0692b08f9c7d) — NHS England
- [Omnichannel Contact Centre Solution](/contracts/ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540) — Care Quality Commission
- [Cloud Contact Centre Services](/contracts/ocds-b5fd17-b7ea5b38-17ac-4f05-90ea-a8314d3f4b0b) — OFSTED
- [QOC921 09:00 2026-08-20 Bury St Edmunds to Papworth Hall School, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-783f0291-8396-47dd-9b0c-dd1815ebeaf0) — Suffolk County Council Passenger Transport
- [QHL116 09:00 2026-08-20 Brockley to The Arch @ Castle Manor, Haverhill - 4-seater vehicle & PA required - AWARD](/contracts/ocds-b5fd17-04e6ec0e-ac07-4718-80c2-b5c580ec3182) — Suffolk County Council Passenger Transport
- [Property Transformation Programme - Workplace Services Management](/contracts/ocds-b5fd17-cd3eabe3-170b-42ea-9cef-1a6fc4b6e1b7) — Ministry of Justice
- [QOC929 09:00 2026-08-20 Bury St Edmunds to Cambridge Regional College, Milton, Cambs - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-b301994e-b4d5-4be0-aaa7-20bc82e79780) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b22e720-a3e3-48c3-b402-867d21fb0b19-260950)