# Contact Centre Solution - Interim

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Kirklees Council](/buyers/kirklees-council/contract-awards)
- Contract winner: [Softcat PLC](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £243,299
- Tender value: £243,299
- Award date: 15 May 2022
- Published: 6 June 2022
- Contract start: 16 May 2022
- Contract end: 15 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 28574f6b-a8b6-46de-92c3-80fce2d99d2b-543935
- OCID: ocds-b5fd17-dba9196e-4519-4fc9-8899-5116a9de2921

## Description

Interim, on premise, contact centre solution to deliver current contact centre functionality whilst procurement is undertaken for long term solution\. Direct Award via Lot 13 \(Contact centre services\) of CCS Framework Agreement RM3808 \(Network Services 2\)\. Extension option \(9 months\) available on this contract from 16/05/2023 to 15/02/2024

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/28574f6b-a8b6-46de-92c3-80fce2d99d2b-543935)