# Paragon Asra Housing Ltd - Customer Relationship Management System \(CRM\)

> A sourced UK public sector contract award published by Paragon Asra Housing Limited.

## Key facts

- Buyer: Paragon Asra Housing Limited
- Supplier: Blacklight Software Limited
- Award value: £450,000
- Tender value: £250,000
- Award date: 11 January 2018
- Published: 12 February 2018
- Contract start: 2 April 2018
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 7e8e9d71-4310-494d-9cd4-06f3b50accb6-197499
- OCID: ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497

## Description

Paragon Asra Housing Limited have appointed a supplier for their CRM Application\. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6\.14; The CRM system must integrate with Castleton EDRM0 v4\.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system \(S24 - Service 24 secure information\); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution\.

## Related contract awards

- [T1-5330 PA Kitchen & Bathroom Replacement Works Contract](/contracts/ocds-b5fd17-b0a3001e-ca89-48f9-a041-b0e085c66d8e) — Paragon Asra Housing Limited
- [T1-5330 PA Kitchen & Bathroom Replacement Works Contract](/contracts/ocds-b5fd17-48e14e49-ed17-49c0-9860-248d97041b8b) — Paragon Asra Housing Limited
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e8e9d71-4310-494d-9cd4-06f3b50accb6-197499)