# NUIX AND RINGTAIL SUPPORT AND TRAINING

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [COMPETITION AND MARKETS AUTHORITY](/buyers/competition-markets-authority-2/contract-awards)
- Contract winner: [Softcat plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £210,600
- Tender value: £210,600
- Award date: 11 September 2019
- Published: 7 April 2020
- Contract start: 24 September 2019
- Contract end: 23 September 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 3a0d6685-0121-4de3-a0e6-6a006854184c-353398
- OCID: ocds-b5fd17-dcaec803-cee4-4fc8-bef9-87d8ec36f124

## Description

We require a supplier to work collaboratively within the CMA across IT colleagues and DFIS to provide an integrated and expert support solution for NUIX, Ringtail and Nimbus\. The key outcomes include: • Embed the correct processes and workflows for us to maximise usage of our Licenses and have a flexible support package to assist CMA users through this transition period of understanding the new environment\. • Support Nuix Case Management Strategy and Tactics\. • Provide proactive Nuix Monitoring\. • Provide Cloud Infrastructure Support\. • Proactively promote Knowledge Transfer to the IT and DFIS teams\. • Development of Customized Training Courses \(number and focus to be agreed\)\. • Training Delivery and hosting/ updating on Nimbus LMS\. • Ongoing proactive Nuix Infrastructure \(on-prem \+ cloud\) Performance Optimisation Testing and Support\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3a0d6685-0121-4de3-a0e6-6a006854184c-353398)