# Out of Hours Contact Centre Call Handling Service

> A sourced UK public sector contract award published by Optivo.

## Key facts

- Buyer: Optivo
- Supplier: [Orbis Protect Limited](/suppliers/orbis-protect/public-sector-contract-awards)
- Award value: £160,024
- Tender value: £160,024
- Award date: 1 November 2018
- Published: 7 November 2018
- Contract start: 1 November 2018
- Contract end: 31 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: cda78412-c8b4-4381-914a-951f9db102d5-250988
- OCID: ocds-b5fd17-dd0a86a3-80dd-4184-a5f5-3c148edf5fc7

## Description

Contact centre call handling service to manage out of hours emergency calls whilst the Optivo call centre is closed\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cda78412-c8b4-4381-914a-951f9db102d5-250988)
