# Contact Centre & Telephony Solution

> A sourced UK public sector contract award published by Fenland District Council.

## Key facts

- Buyer: [Fenland District Council](/buyers/fenland-district-council/contract-awards)
- Supplier: [Opus Business Systems Limited \(Trading as Opus Telecoms\)](/suppliers/opus-telecoms/public-sector-contract-awards)
- Award value: £169,689
- Tender value: £169,689
- Award date: 7 February 2024
- Published: 2 August 2024
- Contract start: 1 March 2024
- Contract end: 31 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 866d2aa8-2f8f-4292-b51b-b8400d1afc49-773884
- OCID: ocds-b5fd17-dd798c48-16c1-4300-b4ee-51d21211ee6b

## Description

Replacement of telephony solution with an externally hosted solution\. To include contact centre system and soft phone solution\. Using CCS Framework RM6116\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/866d2aa8-2f8f-4292-b51b-b8400d1afc49-773884)