# 1819CS&TDXX Research to Profile and Understand the Assisted Digital and Digitally Excluded Support Needs for Customers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: KANTAR UK LIMITED
- Award value: £242,000
- Tender value: £242,000
- Award date: 17 April 2019
- Published: 4 July 2019
- Contract start: 18 April 2019
- Contract end: 31 October 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 74b085b8-6f20-406f-b637-f87e753926b3-299352
- OCID: ocds-b5fd17-dd944872-887b-4233-b74d-c11ab66761c6

## Description

The aim of the research is to provide updated information on the size and makeup of the population requiring assisted digital and digitally excluded support to update HMRC's understanding of these customers and their specific support needs\. The research will consist of a survey with the UK adult population and follow up depth interviews with customers requiring assisted digital and digitally excluded support\. Findings from this research are expected to be used in multiple areas across the department to design and deliver services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/74b085b8-6f20-406f-b637-f87e753926b3-299352)