# Award Notice for HS2 Helpdesk and Enquiries Centre

> A sourced UK public-sector contract award published by HS2.

## Key facts

- Public buyer: [HS2](/buyers/hs2/contract-awards)
- Contract winner: Sitel UK Ltd
- Award value: £2,942,917
- Tender value: £2,942,917
- Award date: 21 January 2019
- Published: 15 May 2019
- Contract start: 4 February 2019
- Contract end: 3 February 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 81dfc66f-49c1-447d-acc0-f9aeb9192557-289416
- OCID: ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563

## Description

HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre\. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact\. The contract is for four years in duration\. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services \(REF: RM3815\)\.

## Related contract awards

- [LAN WIFI & SD-WAN Managed Services](/contracts/ocds-b5fd17-0fb25ed1-e86b-4e68-9295-60661f58d2c0): HS2
- [Commercial Assurance Services 2025](/contracts/ocds-b5fd17-78b9e821-121d-4931-91eb-727446b43286): HS2
- [Stakeholder mapping and engagement to support HS2 Reset communications and engagement](/contracts/ocds-b5fd17-34049533-3d3c-4721-8338-19232f319414): HS2
- [Admin surge support service](/contracts/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38): Home Office
- [CON 21-254 Contingency Resource](/contracts/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322): THE FINANCIAL CONDUCT AUTHORITY
- [C21107 - Sitel UK Ltd](/contracts/ocds-b5fd17-9610fb83-7260-4c9d-a995-a4d7693df0b4): ATAMIS LTD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/81dfc66f-49c1-447d-acc0-f9aeb9192557-289416)