# Revenues and Housing Benefits Processing Support Service

> A sourced UK public sector contract award published by London Borough of Harrow.

## Key facts

- Buyer: [London Borough of Harrow](/buyers/london-borough-of-harrow/contract-awards)
- Supplier: [Capita Business Services Ltd](/suppliers/capita-business-services/public-sector-contract-awards)
- Award value: £9,551,662
- Tender value: £9,200,000
- Award date: 12 December 2024
- Published: 15 January 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2034
- Stage: awarded
- Procurement category: services
- Notice ID: 459d7d76-0c58-4ef1-8f1e-f0b488467f6e-817265
- OCID: ocds-b5fd17-de6e8964-6137-4597-8491-3bbc4ca650a6

## Description

The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification \(Services\)\. The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means\. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned\. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants\.\\r \\r The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council\.

## Related contract awards

- [Fleet Bodyshop Repair Service in the London Borough of Harrow](/contracts/ocds-b5fd17-d412160a-a933-4825-bb2d-c591bbae70fe) — London Borough of Harrow
- [GB-London Borough of Barnet London Borough of Harrow: Silkstream Main Contractor Works - Watling Park and Chandos Park](/contracts/ocds-b5fd17-305ac78f-70ed-4432-b629-d35910c00767) — London Borough of Harrow
- [Provision of a Dog Warden Service in the London Borough of Harrow](/contracts/ocds-b5fd17-f859e220-cb5c-4c21-bbe4-58f11b1f81d1) — London Borough of Harrow
- [Provision of a Weed Control Service in the London Borough of Harrow](/contracts/ocds-b5fd17-bf9083f2-0ae4-492a-9dfb-4c474a3ab3a7) — London Borough of Harrow
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752) — Cansfield High School
- [Synergy Business Process Services \(BPS\)](/contracts/ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a) — DWP
- [Revenues & Benefits IT processing core system](/contracts/ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51) — London Borough of Waltham Forest
- [Postage and print revenues and benefit services](/contracts/ocds-b5fd17-15fbf65a-2b19-4369-b3af-bc851ca9fb3a) — Southampton City Council
- [DN782194 EPC Surveys \(Direct Award\)](/contracts/ocds-b5fd17-a9cba2b0-2c95-41d4-8bf6-3b678d7f321c) — London Borough of Hackney
- [Tourism Campaign 2027 - Video Agency tender](/contracts/ocds-b5fd17-a08bea07-7b5c-4c91-afbd-77c605e14093) — North York Moors National Park
- [MRWA Food Waste Prevention campaign 26/27](/contracts/ocds-b5fd17-d0751a7a-92c1-46ca-a009-a08b92e39f84) — Merseyside Waste Disposal Authority
- [5-year maintenance contract for Karl Storz stack systems \(26 items\)](/contracts/ocds-b5fd17-32db329b-fe7b-469d-8277-91e367b98845) — North West Anglia NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/459d7d76-0c58-4ef1-8f1e-f0b488467f6e-817265)