HPFT, HCT - Soft Facilities Management

The Hertfordshire Partnership University NHS Foundation Trust (HPFT) and Hertfordshire Community NHS Trust (HCT) (the "Authorities") joined together in a collaborative procurement, to procure their soft FM services, to a mixed multi-site, multi stakeholder portfolio. The Authorities have a mix of inpatient, outpatient and administration areas making up their core service.

The preferred bidder has (subject to certain Trust specific variances) been awarded two identical soft FM service contracts, one with HPFT and the other with HCT. Both contracts have a contract commencement date of 1st April 2021.

The soft FM service provision is made up of the following sub-services:

1. Cleaning service; 2. Linen and laundry service; 3. Portering (including security); 4. Pest control; and 5. Helpdesk / CAFM system.

The objectives of this procurement are as follows:

1. The provision of soft FM services which are supportive of, and enhance the diverse core services associated with the Authorities property portfolios; 2. Provision of a quality soft FM service which represents value for money without compromising on quality and service delivery; 3. A transparent service provision in terms of both task delivery and cost; 4. The provision of continuity of service, processes, systems and procedures across all properties; 5. A consistent service delivery across the Authorities diverse property portfolios; 6. A partnership approach with a soft FM service provider that delivers on service, and understands the explicit and implicit needs and values of the Authorities; 7. A collaborative approach to soft FM service delivery which interfaces with the Authorities other FM service providers; 8. A service provider and supply chain members that can effectively manage multi-site stakeholder expectations; and 9. The provision of a flexible service delivery model, that considers the potential change in property footprint scheduled throughout the duration of the contracts.

The Authorities sought a Service Provider that is able to deliver the above objectives within a healthcare environment, embracing and working in partnership with both Trusts and their clients, so future aspirations can be exceeded.

Furthermore, the Authorities sought a Service Provider that appreciates that expectations and priorities of the soft FM services are unique to each type of property, and thus shall adopt an approach that is property specific, proactive and responsive.

The Authorities procured additional facilities management services (Hard Facilities Management and Catering) under separate tender processes.